RETURN/EXCHANGE POLICY

All purchases must be returned in their original condition, unwashed and unworn with original tags attached. We cannot accept returns showing signs of wear including sweat, make-up, deodorant, etc. All returned products will be inspected upon receipt by our warehouse. If products are not in salable condition, your return will be denied and such items will not be refunded.

Refunds must be made within 7 days from the delivery date, for regular priced items. SALES ITEMS ARE FINAL SALE . Any orders that are initiated after the 7 day period will not be accepted for refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If your return is denied, it will be sent back to you. 

 

Late or missing refunds

Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

If you need to exchange for any reason, please return your item per our refund policy above and include your order number on package and details regarding exchange request. 

We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact customerservice@darkla.com for assistance.

• We do not accept returns onSale/Clearance items. 

• If you return an item, shipping cost is NOT refunded.

• We do not accept returns or exchanges after 15 days